Service Statistics

We take pride in providing prompt, courteous, knowledgeable customer service.

• 98% retention rate for Group Retiree Health plans over the past five years
• Consistently low group rate increases upon renewal
• "Automatic" Claims Filing PLUS (ACF PLUS) — virtually eliminates claims filing paperwork
• We typically process health claims in less than 3 calendar days*
• Customer Service calls are answered by live representatives

* According to company records