Service Statistics

We take pride in providing prompt, courteous, knowledgeable customer service.
- 98% retention rate for Group Retiree Health plans over the past five years
- Consistently low group rate increases upon renewal
- "Automatic" Claims Filing PLUS (ACF PLUS) — virtually eliminates claims filing paperwork
- We typically process health claims in less than 3 calendar days*
- Customer Service calls are answered by live representatives
* According to company records
